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Humanizing the Service Desk

White Paper Published By: LogMeIn
Published:  Mar 01, 2012
Type:  White Paper
Length:  7 pages

The Service Desk industry is moving at an ever-faster rate. Tasked with supporting an increasing array of technologies, services, software and devices, Service Desks have to be flexible and make decisions about what they support and what they don't. This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and centre of everything that the Service Desk does.

Tags : 
customer service, customer support, technical support, service support, service desk, technology, business intelligence, call center management, customer interaction service, customer relationship management, customer satisfaction

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