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Getting it Right: Seven Steps to Right Channeling Customer Interactions

White Paper Published By: Oracle Global Marketing
Oracle Global Marketing
Published:  Nov 16, 2011
Type:  White Paper
Length:  11 pages

In seven simple steps, eBusiness, Customer Experience and Contact Center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs.



Tags : 
contact center software, instant answer agent, intelliresponse, oracle, right channeling, self service software, virtual assistant, customer experience strategy, customer self service software, customer service improvement, customer interaction service, customer relationship management, customer satisfaction, customer service, it spending, marketing automation, performance testing, project management, return on investment, risk management

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