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Customer Chat Explored - 6 Reasons Why Customers Turn to Chat

White Paper Published By: LogMeIn
LogMeIn
Published:  Jan 03, 2013
Type:  White Paper
Length:  11 pages

Research on the reasons of consumers to choose chat. Integrating their voice into the findings as part of the six core reasons that serve as the framework, to give a greater understanding of the “who, what, where and why” consumers gravitate to chat. It shows under what circumstances they chat and what level of satisfaction they glean from those experiences.



Tags : 
research, logmein, chat, chatty customer, circumstances, experience, customer experience, customer support, knowledge management, enterprise applications

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