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Not All Cloud Contact Centre Platforms Are Created Equal

White Paper Published By: Genesys
Genesys
Published:  Feb 12, 2019
Type:  White Paper
Length:  16 pages

Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact centre solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important.

Download this eBook and learn:

  • How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that that far exceed those of previous generations
  • The benefits of utilising a platform built on microservices architecture
  • How to take your business to the next level with a built to scale cloud contact centre platform



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