Learn about how your contact centers are a world of innovative and intricate technology and how with the right analytical tools you can maximize your organization’s potential by optimizing your customer’s experience.
Customer Experience (CX) and Net Promoter Score (NPS) are two of the benchmark measurements companies now use to gauge customer satisfaction. And to understand how budgetary decisions impact CX and NPS outcomes, companies are turning to advanced contact center technology for strategic planning and big data. But business requirements to manage these outcomes successfully must incorporate back-office operations as well as the contact center. Read why.
This Aberdeen report demonstrates how highly effective financial planning, budgeting and forecasting enables good decision making, even in periods of major change.
Dynamic financial planning enabled through five key elements -- process, organisation, knowledge management, technology and performance enhancement -- can give business leaders the tools to take prompt action and emerge even stronger.
Many executives are concerned about trends such as high demand for resources and the acceleration of business. They also question whether their traditional planning, budgeting, and forecasting tools will allow them to be successful...or even survive. This white paper reviews common traditional budgeting problems and provides answers for your organization.