Frost & Sullivan research shows that unified communications (UC) is here to stay, with almost two-thirds of companies reporting that UC is deployed within their organization.
GlobalMeet partnered with Frost & Sullivan to define unified communications as a service and outline how the cloud-based solution supports corporate goals. UCaaS delivers a wide variety of benefits to businesses, but not all UCaaS solutions are alike. Download the white paper to learn what key features and functionality to look for when evaluating potential UCaaS providers.
As businesses give employees more power to work wherever and
whenever they want, IT and business leaders are tasked with creating
connected, collaborative work environments that are optimized for all
devices. Rather than investing in point solutions that employees may or may
not use, many organizations are investing in Unified Communications (UC)
— more specifically, UC as a Service (UCaaS) or UC services
delivered through the cloud.
Published By: Rackspace
Published Date: May 09, 2019
Insights into avoiding migration regret amongst CxO’s:
The decision to move business workloads and applications to the cloud impacts all parts of the business and isn’t a decision isolated to the IT team.
Our latest research study on the different motives, concerns and experiences of executive peers and business stakeholders when securing buy-in for a strategic IT move found 97% of C-level executives in ANZ suffered from migration regret during their first cloud migration.
Packed with telling hindsight, over 200 c-suite executives shared their expectations and experiences during the cloud migration journey. They reveal what they would have done differently - namely enhanced communication and a clear plan of action - and offer practical advice to help others get buy-in internally and secure funding to support a move to the cloud.
Published By: Rackspace
Published Date: May 09, 2019
Closing the communication gap around security and digital transformation:
According to a recent report, 95% of CIOs expect cyber-threats to increase over the next three years. But, despite cybersecurity being front of mind for board members and IT decision-makers, many admit they do not have an appropriate security strategy in place.
In this eBook we will:
• Discuss why organisations do not have a strategy in place for cybersecurity, despite the board and ITDMs recognising it as a key priority
• Explore the challenges ITDMs face communicating with the board about organisational priorities and skills disconnect
• Reveal what ITDMs can do to help close the looming 'security strategy gap' that is widening day by day, and could be detrimental to the organisation's cloud security
Download our eBook now to learn how to close the security gap in your organisation.
In Forrester's evaluation of the emerging market for conversational computing platforms, we identified the seven most significant providers — Amazon, Google, IBM, Microsoft, Nuance Communications, Oracle, and Rulai — in the category and evaluated them. This report details our findings about how each vendor scored against nine criteria and where they stand in relation to each other. Application developers should use this review to select the right partners for their conversational computing platform needs.
Delivering personalized customer experience remains the top business challenge for communications
service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP
IT executives interviewed identify delivering personalized customer experience as one of their three
most important business challenges for the next 18 months. This trend emphasizes the high priority
CSPs place on how customer relationships are managed. However, several factors have an impact on
CSPs' ability to identify and then deliver customers' core needs. These include understanding the data
sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the
right expertise to mine the data sets.
Published By: Sangoma
Published Date: Jan 30, 2013
IP communications across multiple, sometimes untrusted, networks needs to be normalized, managed and secured. As part of the most cost-effective, easiest to manage line of Session Border Controllers on the market. Read to learn how they can help you.
Published By: Sangoma
Published Date: Jan 30, 2013
The most cost-effective, easiest to provision, and easiest to manage line of SBCs on the market. Sangoma’s Vega Enterprise SBC VM/Software provides full-featured protection and easy interconnection at the edge of enterprise networks.
Published By: Genesys
Published Date: Feb 12, 2019
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers.
This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months!
Download this eBook and learn:
How to calculate ROI and time-to-value in different types of small contact center profiles
What factors to consider when selecting a cloud vendor
Three common myths about the cloud
What does it look like when all members of your hotel staff can communicate and coordinate seamlessly
from any location, device or network? The time is NOW to imagine a world where devices, networks, and locations
don’t matter. A world where hotel staff from transportation to security, maintenance, operations, housekeeping, and
beyond can communicate effortlessly and instantly, both on and off site.
When it comes to guest safety, exceptional customer service,
and streamlining operations, nothing is faster than right NOW.
Organizations across various industry segments — hotels,
casinos, restaurants and entertainment venues — are juggling a
mix of communication devices. This can mean gaps in coverage,
poor battery life and aging equipment that diminishes your ability
to deliver premium guest service. The power of NOW puts instant
communications at your workers’ fingertips — because when
communication slows, business slows.
Healthcare organizations have the ultimate responsibility: caring for human lives.
Your teams work every day to make sure the patients in your organization receive
the best care and achieve patient satisfaction in a non-stop and unpredictable
environment. Your facility faces security challenges unlike any other enterprise.
Patients, visitors and staff coming and going 24x7. Valuable assets like
pharmaceuticals and medical equipment to be secured and monitored. Patients to
be cared for and protected.
When it comes to enhancing worker safety,
boosting productivity and streamlining operations,
communication matters. Organizations across various
industry segments — trucking, rail, airlines and
airports, and warehousing/distribution — are juggling
a mix of communication devices and hindered by gaps
in coverage, poor battery life and fragile equipment
that cannot withstand harsh environmental conditions.
When it comes to worker safety, mitigating downtime, and boosting
productivity, nothing is faster than right NOW. Organizations across
various industry segments — construction, food and beverage, chemical
and industrial, and transportation equipment manufacturers — are
juggling a mix of communication devices, slowing response times. Gaps
in coverage, poor battery life and aging equipment reduce your ability to
safely and efficiently meet production deadlines. The power of NOW puts
instant communications at your workers’ fingertips — because when
communication slows, production slows.
ffective communications are the foundation for any good team, and the transportation
and logistics (T&L) sector is no exception. Charged with managing the warehousing,
inventory, and movement of freight across the supply chain — both through
internal and external distribution networks — T&L professionals rely on high levels of team
collaboration to get the job done right.
By helping companies leverage the knowledge, talents, and insights of their people, effective
team communications ensures that customers get their deliveries when, how, and where
they want them. Meeting those expectations in today’s fast-paced, demanding distribution
environment requires reliable, clear voice and data logistics communications that start at the
warehouse and end at the point of delivery.
In this white paper, we explore the key challenges that T&L companies are facing in today’s
business environment and hear how instant push-to-talk and advanced video surveillance can
help them develop streamlined suppl
In today’s competitive marketplace, an unexpected outage can easily lead to missed deadlines, frustrated customers, reduced orders, and debilitating
long-term damage to your business. In the constant battle to minimize downtime and eliminate waste, a unified Team Communications platform can be
an invaluable weapon.
Motorola Solutions is here to help. Our Team Communications solution takes push-to-talk (PTT) beyond the boundaries of radio, allowing your employees
to communicate instantly, from anywhere, and from any device, all while leveraging intelligence from a wide range of applications. Help your business
succeed, keep your employees safe from harm, and ensure production lines remain in constant motion by connecting your entire facility with voice and
While there are many technologies involved in digital manufacturing and Industry
4.0, putting a communications platform in place that connects front line workers with
enterprise team members can help your organization excel
The stadium had been using two-way radios
to support daily operations for more than
a decade — an analog-based system that
was nearing end of life. The radios and the
repeaters were starting to fail, creating
communications gaps for employees. Being
fully focused on the task at hand became
challenging for employees that were
concerned about the effectiveness of their
radios on which they readily relied on for
collaborating with other team members and
addressing issues swiftly. The original system
treated them well for a long time, but it came
time to retire the equipment and make the
move to digital.
Rosen Hotels & Resorts was looking to improve its two-way radio
communications. The organization had an aging analog radio system to support
its existing properties, with the main antenna located at its tallest building, the
24-story Rosen Centre Hotel. However, with the opening of a new property, Rosen
Shingle Creek, the lack of wide area coverage became an immediate concern.
Employees situated across departments such as catering, engineering and
security, and subpar radio connections hindered collaboration and a real-time flow
FORECASTER GUIDE | MANUFACTURING SOLUTIONS 2
What does it look like when all workers at your manufacturing facility can communicate and coordinate
seamlessly from any location, device or network? The time is NOW to imagine a world where devices, networks, and
locations don’t matter. A world where workers from production lines, to plant managers, engineers, security and beyond can
communicate effortlessly and instantly, both on and offsite.
A Unified Team Communications solution from Motorola Solutions is what’s NEXT for your facility to make this all possible.
This guide was created to help you experience how each and every staff member can work smarter, safer, and minimize
unwanted downtime when equipped with intelligence driven communications solutions.
See how Unified Team Communications powers the collaboration between all these workers to
create the next-generation in smart connected manufacturing:
When it comes to worker safety, efficiency and production, nothing is
faster than right now. Organizations across various energy segments —
oil, gas, petrochemical, electric utilities, water utilities and mining — are
currently juggling a mix of communications solution devices and are
hindered by gaps in coverage, poor battery life and fragile equipment
that cannot withstand harsh environmental conditions. The power of
now puts instant communications at your workers’ fingertips — because
when communication slows, operation slows.
Citizens rely on their homes being heated in the winter, clean running
water and lights that turn on when they flip the switch. Meeting these
expectations requires reliable, clear voice and data communications for
energy workers day-in and day-out. So workers can communicate safely
in hazardous environments. So precious resources are not wasted and
efficient operations are maintained. So energy companies can continue
to exceed expectations.
Frost & Sullivan review the limitations associated with a single-provider approach to MPLS networks and its impact on the enterprise. They examine Virtela's Global Service Fabric - a multi-carrier network approach that provides a best-of-breed global MPLS network solution.
Multinational companies (MNCs) are facing a unique combination of escalating customer, competitive and operational pressures which are forcing them to fundamentally change the way they do business and manage their IT infrastructures supporting network, security and mobility needs.
Lack of IT resources, limited capex and more complex global implementations are driving an increasing proportion of MNCs to offload, or 'out-task', various aspects of their day-to-day management responsibilities to skilled third-parties that can help perform these functions well.
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.