This playbook outlines how insurance companies can evolve their business architectures to meet user demand, reduce risk and comply with regulations.
Insurers’ employees, partners and customers are increasingly interacting at the digital edge, where commerce, population centers and digital ecosystems intersect. A distributed interconnection platform at the digital edge allows insurance companies and ecosystem participants to accelerate their transformation and effectively compete with increasingly nimble challengers.
Employees in every industry are expected to work quickly, but they’re often frustrated by company-issued apps. As a result, they’re downloading personal apps to get the job done instead of using secure, enterprise-approved tools. It’s called shadow IT, and it’s gaining traction fast.
The days of data being narrowly defined as highly structured information from a few specific sources is long gone. Replacing that notion is the reality of a wide variety of data types coming from multiple sources, internal and external, to an organization. All of it is in service of providing everyone from IT, to line-of-business (LOB) employees, to C-level executives with insights that can have an immediate and transformative impact.
Hear the highlights from industry leaders presented their experience in digital transformation at Reinventing Financial Services 2019. Hearing from executives leading IT, operations, and lines of business from companies such as USAA, Bank of America, HSBC, Prudential, and many others in this session, we’ll cover the strategies and tactics for building the platforms necessary for reinventing customer experience, empowering employees and creating te
2017 and 2018 were not easy years to be a CIO or CISO, and 2019 isn’t showing any signs of being easier. With so many career-ending-level data breaches in 2017 (e.g., Equifax, Uber, Yahoo, to name a few) and with the stronger regulatory requirements worldwide, CIOs/CISOs have a corporate responsibility to rethink their approach to data security. Regulatory compliance aside, companies have a responsibility to their customers and shareholders to protect data, and minimize its exposure not only to external attackers but also to employees. The most common method of data breach in 2017 was a phishing email sent to a company’s internal employees (See 2017 Data Breach Investigation Report), This makes employees unwillingly complicit in the data breach. Over 80% of successful cyberattacks have a critical human element that enabled them. The average employee who opens the innocent-looking attachment or link, is unintentionally jeopardizing a company’s data. While there is no 100% protection, th
Envision this situation at a growing bank. Its competitive landscape demands an agile
response to evolving customer needs. Fortunately, analytically minded professionals in
different divisions are seeing results that positively affect the bottom line.
• A data scientist in the business development team analyzes data to create customized
• experiences for premium customers.
• A digital marketer tracks and influences the customer journey for prospective
• mortgage customers.
• A risk analyst builds risk models for the bank’s loan portfolios.
• A data analyst examines data about local customers.
• A technical architect defines a new system to protect bank data from internal and
• external cyberthreats.
• An application developer builds a new mobile app for online customer portfolio
Between them, these employees might be using more than a dozen packages for
analytics and data management.
Over the last decade, the enterprise analytics landscape has dramatically
transformed. Vendors have come and gone, and platforms have
continually expanded their offerings to include new functionality and
keep pace with the demands of the businesses they serve. Originally
envisioned as an IT-centric tool for enterprise reporting, analytics today
has evolved into a business solution—empowering a range of users
across every line of business, including front-line employees, field
personnel, and executives.
The rise of self-service analytics over the past decade has played a key role in promoting a data-driven mindset
within every business function. However, this practice is limited to a skilled few. The vast majority of business
professionals lack the time, analytical skills, or inclination to conduct their own analyses, and fail to effectively use
analytics on a day-to-day basis. The result? Despite decades of investments, BI adoption at most organizations
remains at 30%.
The failure of e
As a new generation of employees hit the workforce, a user-centric technology trend has begun to take shape. The question is how does IT shift their practices to embrace the trend toward this modern technology experience?
Download this e-book for answers and learn:
• The origins of the user-centric trend
• Apple's role in evolving IT practices
• Ways to implement and benefit from this new IT model
Published By: Viventium
Published Date: Aug 06, 2019
LET’S GET REAL ABOUT
Turnover in home health care is out of control.
The latest Home Care Salary & Benefits report found the turnover rate for all home health
employees to be 21% in 2018, trending upward slightly from 2017. For home health aides,
the rate is even higher at 25%.
The future of work means a new IT balancing act
No matter what the work of your organization, today it’s likely done…
…As much out of the office as in it
…As much on mobile devices as traditional computers
…And much more through cloud applications for core business activities and collaboration with
customers and partners.
The future of work has arrived, and with it comes a complex new balancing act for IT.
On one side of the scale are high expectations for how IT can enable digital transformation
and innovation in the business. On the other side is more accountability for mitigating risk,
even as growing adoption of new technologies means more apps, more devices, and more
mobile employees. This balancing act is driven by current challenges and trends in four areas.
More people suffer from anxiety than ever before, and it’s deeply affecting companies like yours.
Many organizations are stuck wondering what to do.
In this white paper, “The Triple A Threat,” we explore the Triple A Threat of anxiety, anger, and aggression. We’ll explain what impact these issues have on your workplace and your bottom line.
You’ll also learn:
? The debilitating impacts of anxiety, which can lead to workplace anger and aggression
? Why resilient employees suffer less anxiety and can rebound after a setback
? How to build a habituated, protective shield through proven prevention techniques
Resilience can equip your people with the skills to address stress and the challenges that work presents every day. With more resilient employees, organizations can dramatically reduce the threats of anxiety, anger, and aggression.
Even among high-income, highly educated people, almost 50 percent lack the skills they need to engage and perform in this era of increasing change and pressure. And only 6 percent of companies believe they are highly agile today. It’s time for a new perspective. In this e-book, discover the four challenges every HR executive faces in building engagement and performance, and how you can overcome them by:
? Equipping people and teams with resilience skills
? Meeting every employee right where they are
? Empowering all employees with leadership skills
? Harnessing cognitive insights that drive real results
Get the e-book A New Perspective on Engagement and Performance today!
No matter how you slice it, the most important thing businesses can do in turbulent times is increase their ability to adapt to change. Experts call this agility.
What many experts leave out, however, is that agility alone is not enough. Employees need resilience too.
Our research shows six personas hidden in almost every workforce — based on an employee’s levels of agility and resilience — and how to help each one manage stress amid change.
In this e-book, you’ll discover that one persona in particular has a higher risk of burnout than all the others and for one reason: These employees are high in agility but low in resilience.
In this e-book, we’ll take a look at these personas to help you see who’s who in your organization and:
• Better understand your workforce
• See how many of your people are affected by change
• Provide strategies for those who are stressed and burned out
Help your people with what’s affecting their work and personal lives by analyzing these six workplac
The oil field is being dynamically transformed through the connective power of the Internet, the advancements in remote connected sensors, and the possibilities of machine learning and artificial intelligence (AI).
As the quest for hydrocarbons and alternative energy sources extends into deeper and harsher environments, operators, service companies, and asset owners are leveraging technology advancements to ensure their employees are safer, their fields are more productive, and their capital assets are operating at peak efficiency.
Endesa is a leading energy company in Spain and Portugal with around 10,000 employees, providing services for over 11 million customers. The company is committed to spreading a more sustainable energy culture and strives to be at the forefront of the technological transformation of the energy industry. To meet this goal, Endesa joined the Enel Group in 2009, a multinational energy company and leading integrated operator in the global electricity and gas markets, with a particular focus on European and Latin American markets.
Published By: HP Inc.
Published Date: Sep 16, 2019
Around the world, IT teams are
answering calls from frantic employees,
concerned about error messages,
blue screens, viruses and unexpected
accidents. When it comes to technology,
you can’t always predict what’s going
to happen. But you can be prepared for
when these problems arise.
By the time most customers reach a human employee with a question, chances are they have
already researched online or tried to self-serve. This means employee transformation is required
to develop more sophisticated employees in the age of automation to solve more advanced
Because front-line jobs are becoming more complex, employees need to be tactical, technical, and
ready to emotionally handle these new types of interactions.
Recently, Lamont Exeter, head of Learning & Development at TTEC Digital, teamed up with Tim
Duranleau of SAP Litmos in a webinar to discuss ways that companies can combine learning
and technology to create more sophisticated employees. Below are some key highlights from
Published By: Panasonic
Published Date: Apr 23, 2019
Thousands of federal employees are issued mobile devices every year to carry out their agency’s mission. The government has strict security standards for such devices, but a new poll by Government Business Council (GBC) suggests that employee perceptions may be at odds with organizational priorities regarding security of these mobile devices.
Published By: Genesys
Published Date: Dec 20, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide.
Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes.
Download the eBook and learn how Kate and Blended AI lets you:
• Personalize self-service
• Connect customer conversations
• Create smart agent experiences
Start small and deploy fast with MicroApps
Whether you've had an employee referral program for years, are only in the initial stages of building one, or have never had one at all, this e-book is full of tips and advice on making your program the best it can be.
Published By: SAP Concur
Published Date: Aug 07, 2019
"Companies need to provide a seamless experience for their road warriors who are traversing the globe in search of new clients, attending conferences, exploring new business opportunities and checking on projects.
The goal of automating the T&E function isn’t just to save the company time and money, although that is a significant consideration. With policies in place, companies can ensure that business travelers are adhering to allowances for meals, hotels and other travel-related expenses. Companies that establish clear policies for how employees can book and pay for travel — and which vendors to use — can negotiate discounts and rewards with hotels, rental car agencies and airlines.
In addition to the financial benefits of an expense management policy, employee satisfaction is also at stake. Creating a realistic travel policy that is clear, simple and easily accessible makes employees happy. A quick and hassle-free travel expense management process reduces traveler stress, enabling
All those employees who access email, financial systems, human resources, and other core corporate applications; Replay for Exchange continuously protects and monitors the health of your Exchange data stores and allows administrators to quickly search, recover, and analyze mailbox content. With Replay for Exchange you can restore individual email messages, folders, or mailboxes to a live Exchange server or directly to a PST, thereby solving some of your most costly and time consuming challenges. Take advantage of these Free Trial Offer!!
The importance of nurturing a talented workforce cannot be understated. It enables your organization to perform effectively today, while also preparing you for future growth. But in reality, how many are companies actually nurturing their employees?
How important is compensation management in motivating your workforce? It is one of the top five job-satisfaction factors. Learn how to reward employees and yet hold steady on payroll costs in this complimentary SuccessFactors white paper.
Work is changing. Rapidly. Changing technologies are demanding new skills and even new occupations. Cornerstone, in partnership with the Institute for the Future, identified five super skills that will help you and your organization meet the coming demands of the future of work.