You’ve heard the stories: a large Internet company exposing all three billion of its customer accounts; a major hotel chain compromising five hundred million customer records; and one of the big-three credit reporting agencies exposing more than 143 million records, leading to a 25 percent loss in value and a $439 million hit. At the time, all of these companies had security mechanisms in place. They had trained professionals on the job. They had invested heavily in protection. But the reality is that no amount of investment in preventative technologies can fully eliminate the threat of savvy attackers, malicious insiders, or inadvertent victims of phishing. Breaches are rising, and so are their cost. In 2018, the average cost of a data breach rose 6.4 percent to $3.86 million, and the cost of a “mega breach,” those defined as losing 1 million to 50 million records, carried especially punishing price tags between $40 million and $350 million.2 Despite increasing investment in security
Despite massive spend to protect enterprise digital assets, security breaches are still on the rise. The disconnect between the level of investment and the volume and impact of attacks is largely attributed to outdated approaches that favor perimeter protection and point solutions despite a digital supply chain that is more distributed than ever. For these reasons and more, enterprises need to start thinking differently about cybersecurity. Security doesn’t need new products. It needs a new model. One that applies the principles of intrinsic security across the fabric of the organization, from the sales floor to the C-suite, from the infrastructure to the endpoint device. In this Essential Guidance executive brief, learn how intrinsic security differs from traditional security methods, and the steps CIOs need to take to operationalize this model for greater business agility without greater risk.
cloud is no longer an option — it’s inevitable. But cloud strategies differ extensively, based on the context of your organization and investments. drivers such as industry, risk tolerance, and preparation dictate the pace, scope, and technologies you need. However, every cloud strategy should share key activities. This report guides infrastructure and operations (i&O) pros through forrester’s cloud maturity assessment so they can gauge where their firms are on their journeys and discover which core competencies they need to strengthen or develop to enable their pragmatic cloud reality.
This is an update of a previously published report; forrester reviews and revises it periodically for continued relevance and accuracy.
Applications are the modern lifeblood of the enterprise, and the desire to keep up with market demands has elevated most enterprise IT strategies from purely on-premises to hybrid and multi-cloud. But the desire to be even more agile and productive—and connect with end users in new and exciting ways—is pushing investments even further into new application environments, development processes, and management tools all leveraging cloud-native technology. In this executive brief, we home in on one component of the cloud-native movement, Kubernetes, and break down its role in achieving enterprise agility, experimentation, and innovation for competitive gain.
Research has demonstrated enhanced technology can improve communication between patients, families and care providers, improve motivation, and has the potential to effect better outcomes and higher levels of patient satisfaction. Additionally, better technology also makes the workplace more appealing to employees.
With the investment and complexity involved, how can health systems utilize technology in the most efficient and effective ways to drive business results?
"This Ovum white paper is sponsored by Juniper Networks. It reveals that organisations need to update and upgrade their cybersecurity postures to defend themselves against today's threats.
More than 80% of organisations in Asia are not protected against today's threats. Many of them depend on security investments made years ago, which cannot defend against new and emerging threats. The arrival of new technologies including cloud computing, the Internet of Things, mobility, bring your own device (BYOD), and social media have massively increased attack surfaces and expanded the threat landscape.
Over the past two years, there has been a global infestation of ransomware attacks, which have wrought destruction across a growing number of businesses. Crypto-jacking, attacks on critical infrastructure, and data exfiltration are now commonly affecting businesses and consumers alike. The financial impact of these attacks is increasing rapidly and has already cost some organisations hundreds o
"The average company uses more than 50 security vendors: firewalls, web proxies, SIEM, appliances, intelligence - and the list goes on. Do you have more security tools than you can handle? There’s an easier way to make the most of your existing investments.
We'll share ways you can reduce security alerts and extend your security off network, anywhere users go, with Cisco Umbrella. Built with a bidirectional API, Cisco Umbrella easily integrates with the other systems in your stack, so you can extend protection from on-premises security appliances to devices and sites beyond your perimeter — and amplify investments you’ve already made.
Read the eBook to learn more about getting more bang for your security buck."
A security orchestration, automation and response (SOAR) platform is a valuable tool for organizations who have made appropriate investments in their security operations processes. This recent research from Gartner looks at the necessary preparations that security leaders need to make so that the deployment of a SOAR solution will improve the efficiency of their incident response and security operations teams.
IBM Services helps its customers effectively plan, manage and migrate their applications to a hybrid multicloud environment.
IBM Services commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by using IBM Services for migrating and modernizing their applications to a multicloud environment.
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of leveraging IBM Services for Application Migration and Modernization services for their organization. Register to learn more.
Organizations are charging ahead with investments in cloud and analytics to deliver agility, scalability and cost savings. With computing power advancements and continuous growth of data, cloud provides the elastic workloads and flexibility required for modern business. However, the environment of flexibility and choice that cloud provides also creates complexity and challenges.
In this white paper, learn how organizations are applying expertise and using the latest methods to move analytics to the cloud, including:
• Why are organizations moving analytic work to the cloud?
• What are the key challenges and misconceptions?
• How do IT leaders provide choice while maintaining control?
Hobson & Company (H&C), a leading research firm focused on total cost of ownership (TCO) and return on investment (ROI) studies, conducted independent research and found that a proven Apple device management solution delivers a quick and compelling ROI to both large and small enterprises.
• Simplifying IT management
o 90% reduction in time spent managing apps
o 80% reduction in time spent provisioning
• Improving end-user experience
o 60% reduction in end-user productivity loss
o 15% reduction in volume of help desk tickets
• Mitigating risk
o 90% reduction in time spent creating inventory reports
o 65% reduction in time spent managing policy and setting changes
Soar to new heights with the Citrix® virtualization solution for Microsoft® Teams! Centralize control. Ramp-up Security. Maximize investments. This infographic will give you the data and details on the many benefits of optimizing your Microsoft Teams with Citrix virtualization.
You can manage on-premises and cloud with proven enterprise capabilities, scalability, and leveraging existing investments. Want to learn how? This informative infographic from Citrix® and Microsoft® details your path to success. Download it now!
"Optimizing technology investment isn’t about cutting costs — it’s about investing the right amount necessary to deliver the value required by the business, while at the same time looking for low-risk opportunities to fund innovation initiatives. But to be effective in optimization efforts, you need an efficient and repeatable approach. This guide shows you the way.
We’ve outlined six best practices for optimizing financial and resource investments in technology, from getting a handle on where you stand today to:
- Identifying opportunities
- Determining tradeoffs
- Demonstrating results
- Staying optimized over time"
Marc Jacobs has been able to redirect employees from the considerable time spent maintaining spreadsheets and managing AP information. In just four months after deploying MediusFlow, the company was able to justify the investment. One year from deployment, it expects to have made $150,000 in productivity gains.
By modernizing its solution for invoice processing, Marc Jacobs can easily manage its complex supply chain and get back to the creative work of designing and delivering next season’s collection.
Performance evaluation is coming of age. Once a narrow, back office role focused solely on
crunching returns, it has become ever more integrated into the DNA of investment firms. Both
internally and externally, performance evaluation adds value, helping senior management make
key judgement calls where the difference between the right solution and the wrong solution is the
difference between growth or decline. The performance analyst of the future will provide valuable
input into nearly every area of an investment firm.
What began as a mathematical task—calculating investment returns—is morphing into something
much broader. The objective of performance evaluation today is determining what is behind the
return being analyzed. What were the key drivers—allocation or selection? What risk was taken to
achieve the return? Was it skill, or was it luck, that produced the return?
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support?
The answer is, yes.
Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions.
This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact center associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers.
To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
Published By: BetterUp
Published Date: Mar 06, 2019
Research suggests that up to half of the investment your organization is making in Learning & Development (L&D) is being wasted. Employees unfortunately lose up to 75% of the information they receive through traditional L&D approaches (including learning management systems, episodic trainings, and workshops) — an effect known as the training transfer problem. In this report, discover the five critical requirements for effective behavior change and leadership development.
Published By: BetterUp
Published Date: Mar 06, 2019
As HR investments become more data-driven, coaching must deliver on its ROI evidence gap. At BetterUp, we’ve created a model that can effectively measure the impact of coaching on the bottom line. Learn how coaching ROI has been measured in the past, and why these methods are flawed. Discover which inputs are factored into our ROI algorithm and you can map the ROI of coaching to tangible business results.
Amazon Web Services (AWS) provides rapid access to flexible and low-cost IT resources. With cloud computing, public sector organizations no longer need to make large upfront investments in hardware, or spend time and money on managing infrastructure. The goal of this whitepaper is to help you gain insight into some of the financial considerations of operating a cloud IT environment and learn how to maximize the overall value of your decision to adopt AWS.
Published By: Mimecast
Published Date: Oct 02, 2019
Forrester Research provides insights into the key trends that are impacting your business today. The Information Archiving Now Tech report is an invaluable tool for anyone actively considering or comparing Information Archiving solutions.
No matter where you sit in your organization, this is a must-read to help you build a modern, secure archive that’s purpose built for e-discovery, compliance and end-user productivity. With a credible, side-by-side comparison of leading products, you can make a more informed investment that best fits the diverse needs of your business.
Published By: PatSnap
Published Date: Sep 27, 2019
R&D and IP can no longer afford to work independently. Current siloed processes in both teams are leading to bottlenecks in the innovation and asset management process across the market, costing companies thousands of dollars monthly.
This eBook presents both IP and R&D teams with 9 insider tips to effortlessly facilitate a more symbiotic relationship; translating to better productivity, a breakdown of barriers, better alignment to company goals, and higher returns on investment.
Artificial Intelligence (AI) is arguably the greatest untapped resource to transform customer and business outcomes. The impact of this technology on customer experience, employee efficiency and profits is truly transformational—especially for contact centers.
Companies must adapt in today’s era of constant digital disruption, but that doesn’t necessarily mean exhaustive technology shifts. Small, practical investments in AI present little risk and offer significant returns. Learn about the ROI of CX transformation in AI for CX: Practical Investments, Proven Return.
More than a trend, AI is a customer experience transformation that you can’t afford to ignore. Discover the practical investments in AI that your contact center must consider today — and the truly significant returns on the horizon
While having the right tech is key to delivering great experiences, an equally important part of the equation is having the right people, processes and org structures.
WHY SHOULD THE TARGET AUDIENCE CARE?
Getting value from MarTech investments is top of mind for Marketing Professionals worldwide, and the number one impediment to value realization is the fact that their organizations are not properly set up to fully utlize the tools at their disposal in an effective way. Getting the “people” side of the equation right can be make all the difference in pulling ahead from competitors that are still figuring it out.
Three best practices to design your org for successful experience delivery:
Cultivate the right skills and find the right talent for customer obsession
Set up org structures that encourage cross channel collaboration
Embrace the possibility of using external support to address the challenges of change management
Over the past ten years, IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past. As firms spend 76% of their IT budget on maintenance and support, they will naturally invest in BSM solutions that will reduce costs, enable ITIL, and provide an optimal ROI.