"Traditional remote access technologies—like VPNs, proxies, and remote desktops—provide access in much the same way they did 20 years ago. However, new and growing business realities—like a growing mobile and distributed workforce—are forcing enterprises to take a different approach to address the complexity and security challenges that traditional access technologies present.
Read 5 Reasons Enterprises Need a New Access Model to learn about the fundamental changes enterprises need to make when providing access to their private applications."
CA Technologies automation solutions help organizations increase business productivity by simplifying the management of complex workloads and empowering development teams with self-service tools that accelerate the development and delivery of new and enhanced applications. CA Technologies commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that enterprises may realize from automation. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of CA on their organizations.
To better understand the benefits, costs, and risks associated with CA workload automation (WLA) solutions, Forrester interviewed an existing customer with years of experience using CA. The organization that Forrester interviewed manufactures consumer electronics that it sells through retailers around the globe. Download this whitepaper to find out more.
Transportation companies are expected to solve logistical challenges, improve service, optimize costs and increase efficiencies. More and more, they are turning to new IoT technologies to help them achieve this.
In this guide, we’ve identified the latest location, routing and other data-driven services, that are helping commercial fleet management and logistics organizations differentiate and lead the way in an increasingly complex market.
Published By: Lookout
Published Date: Apr 18, 2018
The world has changed. Yesterday everyone had a managed PC for work and all enterprise data was behind a firewall. Today, mobile devices are the control panel for our personal and professional lives. This change has contributed to the single largest technology-driven lifestyle change of the last 10 years.
As productivity tools, mobile devices now access significantly more data than in years past. This has made mobile the new frontier for a wide spectrum of risk that includes cyber attacks, a range of malware families, non-compliant apps that leak data, and vulnerabilities in device operating systems or apps. A secure digital business ecosystem demands technologies that enable organizations to continuously monitor for threats and provide enterprise-wide visibility into threat intelligence.
Watch the webinar to learn more about:
What makes up the full spectrum of mobile risks
Lookout's Mobile Risk Matrix covering the key components of risk
How to evolve beyond mobile device management
As organisations increasingly leverage data, sophisticated analytics, robotics and AI in their operations, we ask who should be responsible for trusted analytics and what good governance looks like.
Read this report to discover:
• the four key anchors underpinning trust in analytics – and how to measure them
• new risks emerging as the use of machine learning and AI increases
• how to build governance of AI into core business processes
• eight areas of essential controls for trusted data and analytics.
New technology is driving consumer expectations to new heights. Businesses that understand the value of customer experience (CX) excellence stand to capture significant revenue from this trend.
Read this report to find out:
• what’s really going on inside the mind of the customer
• how first-movers are using new technologies to transform customer experience
• what the six pillars of customer experience are and how to master them
• why internal and external connectedness is an essential component of CX excellence
Download the report now
The business is increasingly side-stepping the IT function to procure new technologies. Do you have the right governance in place to encourage innovation and ensure investment is directed for maximum impact?
Read this report to find out:
• how to balance the opportunities and risks from emerging technology
• how to ensure funding for innovation is available and prioritised
• where to direct funds for innovation
• why ‘guardrails’ work better than rules in the current environment.
Download the report now
The 2018 Harvey Nash/KPMG CIO Survey – the largest IT leadership survey in the world – shows how CIOs are benefiting from bigger budgets and headcount growth, following years of focus on cutting costs.
Read this report to find out:
• what’s driving the growth in IT budgets
• why CIOS must adapt the way they control technology in the business
• where CIOs are focusing digital strategies to gain competitive advantage
• what new technologies organisations are prioritising for investment
• how smart CIO are managing their resources to get the skills they need.
Download the report now:
Cloud services bring new and significant cybersecurity threats. The cloud can be secured—but not by the vendor alone. Are you clear about the risks and your responsibilities as an IT leader?
Read this report to understand:
• how cloud adoption is reshaping the threat landscape
• why identity and access management must be a priority
• what are cybersecurity best practices in a modern IT environment
• which emerging technologies offer hope for improving cybersecurity outcomes.
Download the report now:
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly
every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile,
social business, cloud, and big data analytics as the pillars. In this new environment, business leaders
are facing the challenge of lifting their organization to new levels of competitive capability, that of
digital transformation — leveraging digital technologies together with organizational, operational, and
business model innovation to develop new growth strategies. One such challenge is helping the
business efficiently reap value from big data and avoid being taken out by a competitor or disruptor
that figures out new opportunities from big data analytics before the business does.
From an IT perspective, there is a fairly straightforward sequence of applications that businesses can
adopt over time that will help put direction into this journey. IDC outlines this sequence to e
Published By: Genesys
Published Date: Jun 13, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions.
When you evaluate AI technologies, consider these facts:
• Bots working with human agents enables a seamless customer journey
• Automated self-service costs as little as 20 cents per interaction
• A single platform makes it easier to deliver personalized, proactive and predictive experiences
See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.
Online, mobile, omnichannel, untethered, data mining, automation, and remote
communication are all now buzzwords surrounding the new technologies and resources
financial institutions have to help them re-invent their branch experience. Capabilities are
available today that were not imagined a decade ago. This is an exciting time for those
institutions that can look to the future and enhance their offerings.
While technology is driving change, it can also be a tremendous challenge for financial
institutions as they work to keep pace and even take advantage of the dramatic shift in
customer needs and expectations. Millennials, baby boomers, small businesses – all are
important market segments with very different wants and needs. Driven by technology,
the new demand is for a complete online presence, complemented by more flexibility in
personalized services, and specialized expertise available in every branch.
Suffice it to say, financial institutions of all sizes and in every geography a
As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation, and service delivery. These include technologies, processes, and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.
Continuous member service is an important deliverable for credit unions, and. the continued growth in assets and members means that the impact of downtime is affecting a larger base and is therefore potentially much more costly. Learn how new data protection and recovery technologies are making a huge impact on downtime for credit unions that depend on AIX-hosted applications.
Published By: CrowdTwist
Published Date: Jul 25, 2018
Over the last decade customer-brand relationships have become more and more digitized. Companies have enjoyed access to new technologies, new capabilities, and greater access to customer data. In turn, consumers have become better informed and able to connect with brands with greater flexibility and convenience. However, concerns around mismanagement of customer data, the proliferation of fake news, high profile retailer database breaches, and the Cambridge Analytica scandal has contributed to an erosion of trust between consumers and brands and demands for data privacy. What can brands do to overcome consumer skepticism? What keeps a customer coming back in 2018? And what can brands do to demonstrate relevancy and provide value?
Digital transformation has arrived, and it’s creating unprecedented opportunities for companies of all sizes to become market leaders through the evolution of business processes and the creation of new products and services. Organizations that master digital transformation will see a dramatic increase in revenues and profitability by converging people, processes and technologies; those that do not will struggle to survive. Evidence of this is clear to see by looking at the churn in the biggest
companies in the world. For example, a Capgemini study found that since 2000, 52% of the Fortune 500 has disappeared through acquisitions or bankruptcies. The study also found that digital organizations control 70% of market share in all industries today. Therefore, making the shift to a digital business must be a top initiative for IT and business leaders.
Download this whitepaper to see how Cisco has become the Market Share Leader in Online Meetings.
Organizations today are undertaking tremendous digital transformations. They are adopting new technologies to identify new marketplace opportunities, enhance the customer experience, increase internal efficiencies and more.
Meet end- user expectations and enterprise IT requirements using PCs equipped with next- generation Intel Core vPro processors.
Leading companies and technology providers are rethinking the fundamental model of analytics, and the contours of a new paradigm are emerging. The new generation of analytics goes beyond Big Data (information that is too large and complex to manipulate without robust software), and the traditional narrow approach of analytics which was restricted to analysing customer and financial data collected from their interactions on social media. Today companies are embracing the social revolution, using real-time technologies to unlock deep insights about customers and others and enable better-informed decisions and richer collaboration in real-time.
Published By: Dell EMC
Published Date: May 23, 2017
Digital information has quickly become the lifeblood of business success, enabling firms to become more
operationally efficient and to better serve their customers. As companies seek to harness their data in new ways, the
infrastructure that houses that data can falter under the strain. In response, new innovations have emerged to help
address the concerns of managing and protecting these increasingly important data capacities. While some vendors
focus innovation development on software alone and allow the hardware to remain commodity, Dell Technologies is
delivering some impressive hardware innovation with Isilon’s next generation hardware to complement its software’s
Published By: HPE Intel
Published Date: Mar 14, 2016
The ever-rising tide of demands on IT organizations is creating constant pressure on their leaders to upgrade or replace their outmoded legacy systems with new infrastructure technologies that will allow them to keep pace with the speed of business. It is no longer sufficient to manage basic business applications and resources such as ERP, email, and silos of heterogeneous data. The bar has been raised higher than ever, and the role of IT is evolving to meet it. As a result, IT must support applications and services that make it possible for the business to provide new, diverse customer experiences while generating expanding revenues via the emergent crown jewels of business: big data, cloud, and mobility.
In recent years, it seems like technology is changing faster than it used to in decades past. As employees devour newer technologies such as smartphones, tablets, wearables, and other devices, and as they become more comfortable with solutions such as Dropbox and Skype, their demands on enterprise IT intensify. Plus, management and other decision makers are also increasing their demands on enterprise IT to provide more infrastructure with less cost and time. Unfortunately, enterprise IT organizations often don’t see much, if any, associated increases in funding to accomodate these demands.
It seems that with each passing year the speed at which new and emerging technologies are transforming business increases in almost direct proportion to impact. We now all live in an era of digital business transformation that is being enabled by rapid advances in telecommunications services. These changes do not just impact the way employees work; they profoundly change the way customers interact with businesses of all sizes.