Digital transformation (DX) is a must for midsize firms (those with 100 to 999 employees) to thrive in the digital economy. DX enables firms to increase competitive advantage through initiatives such as automating business processes, creating greater operational efficiencies, building deeper customer relationships, and creating new revenue streams based on technology-enabled products and services. DX is a journey, and it starts with firms embracing an IT-centric vision that guides a data-driven, analytics-first strategy. The outcome of DX initiatives depends on the ability of a firm to efficiently leverage people (talent), process, platforms, and governance to meet the firm’s business objectives.
Learn how to achieve an app centric approach to enterprise mobility and see how this will enable workers to stay connected to corporate systems through a vast array of device types and wireless connectivity options while simultaneously increasing productivity and becoming more customer-centric.
Published By: Symantec
Published Date: Jul 09, 2017
This guide details some of the major considerations when looking to secure cloud application use, the limitations of existing pointproducts, including traditional Secure Web Gateways (SWGs), and an overview of the integrated cloud security gateway approach that is needed to provide comprehensive, information-centric security as your data moves between your users and your cloud applications.
This paper introduces five architectural principles guiding the development of the next generation data center (NGDC). It describes key market influences leading a fundamental enterprise IT transformation and the technological trends that support it. The five principles are: scale-out, guaranteed performance, automated management, data assurance, and global efficiencies. Cloud infrastructure delivery models such as IaaS, private clouds, and software-defined data centers (SDDC) are foundations for the NGDC. In an era where IT is expected to ensure productiongrade support with a plethoric flow of new applications and data, these models demonstrate how to eliminate bottlenecks, increase self-service, and move the business forward. The NGDC applies a software-defined everything (SDx) discipline in a traditional, hardware-centric business to gain business advantage.
As a strategic framework, ECM can help organizations take control of their content; and, thereby boost productivity, encourage collaboration, help meet compliance initiatives, enable better content-centric processes and make information easier to share.
Published By: Lookout
Published Date: Aug 30, 2017
Mobility is exploding. Workers and businesses fully
expect to work anywhere, any time, from any device.
Riding right alongside this growth is the amount of data
created and consumed on mobile devices. While this
presents organizations with an attractive means of
empowering flexibility and productivity, the security risks
are real and daunting.
Unfortunately, while enterprise mobility management
tools can provide valuable administrative capabilities
and protect the organization from phone loss, accidental
data loss or weak passwords, they lack the necessary
visibility into today’s modern security risks, including
malware and other device-centric attacks
Communication solutions are reaching an ideal balance of sophistication and ease-of-use. But are you making the most of these technologies by integrating them into your daily workflows to make innovation and collaboration part of every interaction?
How are you collaborating with the amazing communication technology now available? Chances are your organization is doing collaboration ... all wrong. Let's look at 5 common collaboration fails tripping up companies today.
Published By: SundaySky
Published Date: Mar 06, 2018
Card members at this consumer retail bank, enjoy a large variety of products and services. The bank offers standard banking transactions, credit cards, insurance, and investment products. After the 2008 financial crisis, the bank experienced a sharp decline in overall customer satisfaction, and also learned that its customers were more empowered than before.
In order to adapt, the bank adopted a customer-centric approach by introducting:
• A new customer motto: “Know me, value me, make it easy for me, and protect me”
• A new core initiative is to always teach digital first
• An understanding that customers are serviced on the digital channels they prefer to use
SundaySky SmartVideo enables the bank to take a strategic approach to enhancing the customer engagement process with personalized video experiences that welcome new card members and assist them in fully understanding how to get the most out of their new product.
Many retailers have responded with a largely outdated omnichannel approach, focusing on integrating the physical and digital channels they use to interact with customers, when the problem is actually inside the business. Today's customers will remain loyal only if a brand offers them transparency and superior quality products while actively engaging with them to build a relationship they value. Meeting those needs has nothing to do with offering another physical, digital, or mobile channel and everything to do with running the business in a way that is customer-first and customer-centric.
Today’s thriving High-Tech sector is driven by shrinking product lifecycles, rapid innovation, distributed engineering/manufacturing—and highly demanding customer expectations. The industry needs to deliver on multiple fronts, including:
• Embed customer-centric innovation throughout the lifecycle: Only with customer experience at the core can companies stay ahead.
• Tame ideas into executable products: Detecting early trends and using customer feedback is vital.
• Manage complexity better: Increasing visibility of all product data helps build and manage digital models to use in every business function from R&D to field service.
• Create relevant connected systems: High-Tech innovators use IoT for an ongoing dialogue of customers, devices and manufacturers.
• Provide agility to compete on software, hardware and service: Customers want value from every interaction.
Download your targeted industry analysis to learn more.
More connected, informed and demanding customers have the financial services sector looking closely at their processes and products. Collaborative digital platforms can transform your value network and approach.
• Improve data insights: Transform legacy systems, manual processes and data silos for consumer-centric collaboration.
• Compete with agile FinTech startups: Use disruptive technologies to meet clients’ changing needs.
• Empower me to make my own decisions: Give self-directed customers exceptional experiences, like rapid enrolment and self-assessment tools.
• Turn regulatory compliance to competitive advantage: Use digitization to improve compliance, reduce risk and enhance governance.
• Improve customer experience through digitization: Reduce regulatory issues, gain insights, increase efficiency and customer-centric innovation.
I invite you to download your targeted industry analysis and uncover the expectations to take into account at every stage to be disruptive in the age o
In a climate of digital disruption and global market pressures, many manufacturers want to differentiate with new service-oriented revenue models, especially those that rely on connected machines and machineas-a-service. In a Cisco survey of more than 600 senior executives in 13 countries—from both industrial machine builders and end-user manufacturers—86 percent said the transition from product-centric to service-oriented revenue models is a core part of their growth strategies.
Today, as more and more organizations strive to improve productivity and profitability by dedicating the bulk of their resources to their core competencies, many of them are looking for efficient and cost-effective ways to outsource ancillary and support activities. Nowhere is this trend more prominent than among supply chain-centric organizations such as retailers, wholesalers, distributors, and manufacturers.
The purpose of this white paper is to provide organizations with a four step roadmap that details how organizations can use VoC to make Product Management more customer-centric and significantly increase the odds of consistently delivering products that are successful in the marketplace.
Earning and keeping your customer’s trust is one key to long-term success. In
today’s digital world, your customers expect product and service innovations at an
increasingly rapid pace. At the same time, customer privacy and data security are
under close scrutiny.
These trends help to explain why organizations are migrating to Amazon Web
Services (AWS): to benefit from the agility, scalability, and security that it offers.
AWS has always put cloud security first. This security-centric approach not only
helps you more effectively protect your data on AWS, but can also help you meet
security and compliance standards.
This white paper provides a blueprint for action for senior marketers and decision makers across the enterprise. It provides straightforward advice on how to build a more durable and profitable customer base by building a more competitive business model, enabling customer-centric business strategies in a product-centric organization, turning expanding volumes of customer data into actionable insight for smarter decision making, and providing a roadmap for integrating technology to achieve competitive advantage.
On any given day, you can ask every passenger on any given airliner what fare they’ve paid, and you’re likely to get as many different answers as the number of passengers willing (and able) to tell you. This plethora of fares is a product of complex revenue management systems evolved by airlines to optimize seat revenues. But is the current system of management the revenue endgame? Or is there an opportunity to look beyond traditional accept-or-reject decisions to build a more customer-centric revenue management system — one that builds on new customer insights to drive management decisions and uncover new sources of revenue?
Published By: Symantec
Published Date: Jul 11, 2017
This guide details some of the major considerations when looking
to secure cloud application use, the limitations of existing pointproducts, including traditional Secure Web Gateways (SWGs), and an overview of the integrated cloud security gateway approach that is needed to provide comprehensive, information-centric security as your data moves between your users and your cloud applications.
Internet of Things. Cloud. Augmented reality. Virtual reality. Technologies like these are changing the face of all industries, across manufacturing, financial services, healthcare, education, agriculture, logistics, and more.
These transformative technologies define new paradigms of business productivity, customer centricity, and quality & compliance management.
This infographic features the opportunities these technologies can o er as they begin incorporating them into their business models.
Download the infographic now.