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Published By: Genesys     Published Date: Jun 19, 2019
Contact centers often pool agents into large groups of generalists to distribute work evenly. Skills-based routing takes this a step further with specialized groups. But neither approach scales properly to identify all opportunities and drive business outcomes on each interaction. Predictive routing uses artificial intelligence (AI) and machine learning to create balance—meeting targets and giving customers a personalized experience. Read Demystifying AI: Creating an AI partnership that maximizes business results to learn how predictive routing systematically: Evaluates historical and real-time data to make predictions; Makes the best customer-agent match to drive desired outcomes; Keeps agents engaged and reduces handle times.
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Contact center technology plays a major role in the success of your customer experiences and business operations. Having the optimal solutions, infrastructure and provider in place are fundamental to meeting current and future goals and expectations. If you’re struggling with outdated contact center systems that limit channels and customer information, the best path forward is to migrate to a solution that lets you overcome those technology limitations. And the first step is to download this comprehensive checklist to evaluate key solutions and vendor considerations. You’ll learn how to: Identify business goals and outcomes that are most important for your organization Evaluate deployment options based on necessary flexibility and capabilities Understand your technology needs and priorities Assess vendor viability
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Genesys
Published By: MicroStrategy     Published Date: Jun 11, 2019
The use of analytics has exploded across business, and the value it already has delivered has heightened executives' expectations. Now data can be processed in real time to meet a constantly widening range of analytic needs. How your organization utilizes them in the next decade will be essential to your success. These developments come at an opportune time. Organizations are being over-whelmed by the rivers of data generated by applications and systems on-premises or flowing in via the cloud. At the same time, the cost of computational power has declined dramatically, making it practical to apply analytics to and generate information on just about anything. But no advance comes without challenges. While the widespread availability of analytics has created seemingly valuable insights, executives and managers are finding that those insights are not easily linked to steps that will improve business outcomes or optimize actions. Furthermore, analytics are not always easy for line of b
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MicroStrategy
Published By: Oracle     Published Date: Jun 04, 2019
Finance leaders believe data management is a burden on businesses. Yet less than half of organisations have a data management strategy in place. But data management strategies positively impact security across all lines of business. Poor data management practices inevitably lead to poor outcomes, with bad decisions based on bad data. Data must also be protected, with weak practices leading to cyber breaches. And the reputational damage to an organisation’s brand cannot be underestimated. However, when managed well, data offers a competitive advantage. In the past, data was typically informed historical reporting, with internal needs and compliance taking priority. There is a new data paradigm. Data is the new currency in the digital age.
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Oracle
Published By: Automation Anywhere APAC     Published Date: May 30, 2019
In this InfoBrief, we discuss the broad impact of digitization and how organizations are utilizing RPA technologies for driving business outcomes. We also share use cases and examples from different sectors, as well as key factors that organizations need to consider when selecting a partner for RPA deployment. Since RPA is the latest buzzword, there is a lot of noise around this topic and we aim to filter the noise and provide key insights, as well as offer essential guidance for successful RPA strategies.
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Automation Anywhere APAC
Published By: Rackspace     Published Date: May 28, 2019
Established organizations around the world are grappling with the dawn of the digital transformation (DX) economy as they find themselves disrupted by digital natives. In the digital age, traditional organizations risk being disrupted if they keep the status quo. For resource-constrained IT organizations, cloud services will be the foundation for their DX journey. This IDC InfoBrief takes a closer look at the new infrastructural requirements of transforming organizations and how managed cloud services are enabling their DX journey – with three key industries in the spotlight: • Retail – Retailers are expected to be significantly more mature in their cloud adoption in two years, and the next 12 months will see more deployments of hosted private cloud to support their business goals. • Travel and Hospitality – Enterprises will invest in hosted private cloud and IaaS, and adopt cloud-based applications to gain positive business outcomes from supply chain, enhanced guest experience and p
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managed cloud services, digital transformation, retail, travel, hospitality
    
Rackspace
Published By: Rackspace     Published Date: May 28, 2019
Established organizations around the world are grappling with the dawn of the digital transformation (DX) economy as they find themselves disrupted by digital natives. In the digital age, traditional organizations risk being disrupted if they keep the status quo. For resource-constrained IT organizations, cloud services will be the foundation for their DX journey. This IDC InfoBrief takes a closer look at the new infrastructural requirements of transforming organizations and how managed cloud services are enabling their DX journey – with three key industries in the spotlight: • Retail – Retailers are expected to be significantly more mature in their cloud adoption in two years, and the next 12 months will see more deployments of hosted private cloud to support their business goals. • Travel and Hospitality – Enterprises will invest in hosted private cloud and IaaS, and adopt cloud-based applications to gain positive business outcomes from supply chain, enhanced guest experience and p
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Rackspace
Published By: Hewlett Packard Enterprise     Published Date: May 10, 2019
The performance of enterprise applications will have a direct impact on business activities and outcomes. The quality of the delivery of applications will depend on how smoothly the underlying data infrastructure operates. ? Optimal application performance and delivery is difficult to achieve in complex environments. ? Many IT infrastructure and operations teams are stretched to the breaking point. ? Predictive analytics and machine learning can be applied to great effect
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Hewlett Packard Enterprise
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Apr 22, 2019
In the Overall segment, the ISG Provider Lens Next-Gen ADM Quadrant Report cited LTI’s idea-led innovation approach to delivering unique business solutions; the organization’s digital way of working (WoW), designed to deliver and amplify outcomes; and an IP-led growth strategy as key strengths that earned the market leader designation. The ISG Provider LensTM report recognized LTI’s extensive experience in working with both packaged and custom software, running multi-year maintenance deals, and a growing digital portfolio, as factors that make it an attractive alternative to large multinational providers.
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Larsen & Toubro Infotech(LTI)
Published By: Rackspace     Published Date: Mar 07, 2019
SapientRazorfish is a global company that helps organizations in digital business transformation. For these enterprises, cloud migration is a mandate, and SapientRazorfish ensures the desired outcomes are achieved with Rackspace Fanatical Support for AWS services – to provide clients with expertise in planning, architecture services and counseling, migration, deployment, infrastructure maintenance and solution optimization.
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Rackspace
Published By: BetterUp     Published Date: Mar 06, 2019
Despite the huge amount of time, money, and resources invested in L&D solutions, most simply deliver information without effecting lasting transformational change. In fact, after a year, only about 30% of employees successfully transfer their learnings to the workplace. A new approach is required as most L&D solutions are failing us. In this report, we share the five shortcomings of L&D solutions today and offer insights into how you can create a program that delivers the business outcomes you need, while enabling your people to thrive.
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BetterUp
Published By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
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Gameffective
Published By: CloudHealth by VMware     Published Date: Feb 13, 2019
Most organizations use public cloud to reduce costs, but end up spending way more than they expected. Google Cloud Platform is growing at a staggering rate for the business benefits and its rich features around Machine Learning, Artificial Intelligence, Big Data and Containers. However, it’s important to keep a tab on your spend while maximizing your cloud benefits. Reducing spend in GCP doesn’t need to be a process of trial and error -- there are proven ways to save money in your GCP environment without negatively impacting desired outcomes. Read this eBook to learn the 8 different ways to reduce your spend, including: -Terminating Zombie Assets -Deleting Unattached Persistent Disk -Rightsizing Compute Engine VMs Download to learn and practice these techniques to reduce spend in GCP.
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cloud management, google cloud platform, multicloud management
    
CloudHealth by VMware
Published By: Attunity     Published Date: Feb 12, 2019
This technical whitepaper by Radiant Advisors covers key findings from their work with a network of Fortune 1000 companies and clients from various industries. It assesses the major trends and tips to gain access to and optimize data streaming for more valuable insights. Read this report to learn from real-world successes in modern data integration, and better understand how to maximize the use of streaming data. You will also learn about the value of populating a cloud data lake with streaming operational data, leveraging database replication, automation and other key modern data integration techniques. Download this whitepaper today for about the latest approaches on modern data integration and streaming data technologies.
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streaming data, cloud data lakes, cloud data lake, data lake, cloud, data lakes, streaming data, change data capture, cloud computing, modern data integration, data integration, data analytics, cloud-based data lake, enterprise data, self-service data
    
Attunity
Published By: Visier     Published Date: Jan 25, 2019
Complementing your investment in Workday, Visier People takes you beyond Workday’s operational reports to strategic excellence. How? Through actionable and proven people analytics that are available today—not someday. Chosen time and again by Global 2000 organizations, Visier’s dedicated people analytics and workforce planning solution, with its all-inclusive subscription model, brings together data from all your transactional HR and business systems— including Workday—so you can: • Answer strategic workforce questions on demand, with credibility • Connect the dots between workforce decisions and business outcomes • Model and forecast your future workforce and its costs
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Visier
Published By: Progress     Published Date: Jan 22, 2019
A great digital experience is no longer a competitive differentiator—it’s a must for doing business. Poor experiences quickly result in dissatisfied customers and lost prospects. For many enterprises, delivering a multichannel digital experience can be a daunting task—but it doesn’t have to be with the right technology. Learn how to conquer the five challenges for digital experience delivery in this whitepaper.
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Progress
Published By: Progress     Published Date: Jan 22, 2019
A great digital experience is no longer a competitive differentiator—it’s a must for doing business. Poor experiences quickly result in dissatisfied customers and lost prospects. For many enterprises, delivering a multichannel digital experience can be a daunting task—but it doesn’t have to be with the right technology. Learn how to conquer the five challenges for digital experience delivery in this whitepaper.
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Progress
Published By: TIBCO Software     Published Date: Jan 17, 2019
Over the past decade, businesses have made tremendous investments in information capture, storage, and analysis. But having a wealth of data isn’t the same as having valuable information. Data Virtualization products and services provide a way to turn your data stores into valuable information that improves decision-making and propels experimentation and innovation. This paper explains: What data virtualization is and its benefits When and when not to use data virtualization How to deploy data virtualization to benefit your business How to unlock the value of your SAP data
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virtualization, data, users, analytics, sql, application, access, directory, outcomes, costs
    
TIBCO Software
Published By: TIBCO Software     Published Date: Jan 17, 2019
Over the past decade, businesses have made tremendous investments in information capture, storage, and analysis. But having a wealth of data isn’t the same as having valuable information. TIBCO® Data Virtualization products and services provide a way to turn your data stores into valuable information that improves decision-making and propels experimentation and innovation. This paper explains: •?What data virtualization is and its benefits •?When and when not to use data virtualization •?How to deploy data virtualization to benefit your business
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virtualization, data, users, analytics, sql, application, access, directory, outcomes, costs
    
TIBCO Software
Published By: Vonage Business     Published Date: Jan 15, 2019
In this eBook you’ll learn: The immediate benefits of deploying unified communication applications and platforms How UC application integration struggles can be addressed with UCaaS Why businesses are embracing game-changing technologies across UCaaS and CPaaS How adopting application programming interfaces (API) can help drive better business outcomes
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Vonage Business
Published By: TIBCO Software GmbH     Published Date: Jan 15, 2019
Over the past decade, businesses have made tremendous investments in information capture, storage, and analysis. But having a wealth of data isn’t the same as having valuable information. Data Virtualization products and services provide a way to turn your data stores into valuable information that improves decision-making and propels experimentation and innovation. This paper explains: •? What data virtualization is and its benefits •? When and when not to use data virtualization •? How to deploy data virtualization to benefit your business •? How to unlock the value of your SAP data
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TIBCO Software GmbH
Published By: TIBCO Software GmbH     Published Date: Jan 15, 2019
Enterprises use data virtualization software such as TIBCO® Data Virtualization to reduce data bottlenecks so more insights can be delivered for better business outcomes. For developers, data virtualization allows applications to access and use data without needing to know its technical details, such as how it is formatted or where it is physically located. For developers, data virtualization helps rapidly create reusable data services that access and transform data and deliver data analytics with even heavylifting reads completed quickly, securely, and with high performance. These data services can then be coalesced into a common data layer that can support a wide range of analytic and applications use cases. Data engineers and analytics development teams are big data virtualization users, with Gartner predicting over 50% of these teams adopting the technology by 202
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TIBCO Software GmbH
Published By: TIBCO Software GmbH     Published Date: Jan 15, 2019
Over the past decade, businesses have made tremendous investments in information capture, storage, and analysis. But having a wealth of data isn’t the same as having valuable information. TIBCO® Data Virtualization products and services provide a way to turn your data stores into valuable information that improves decision-making and propels experimentation and innovation. This paper explains: •? What data virtualization is and its benefits •? When and when not to use data virtualization •? How to deploy data virtualization to benefit your business
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TIBCO Software GmbH
Published By: Pure Storage     Published Date: Dec 05, 2018
Deep learning opens up new worlds of possibility in artificial intelligence, enabled by advances in computational capacity, the explosion in data, and the advent of deep neural networks. But data is evolving quickly and legacy storage systems are not keeping up. Read this MIT Technology Review custom paper to learn how advanced AI applications require a modern all-flash storage infrastructure that is built specifically to work with high-powered analytics, helping to accelerate business outcomes for data driven organizations.
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Pure Storage
Published By: Ahead     Published Date: Nov 30, 2018
Over the past seven years, we’ve surveyed more than 30,000 technical professionals around the world to explore the relationships between IT performance, DevOps practices, culture, organizational performance and other elements that affect business outcomes. In the process, we’ve built the deepest and most widely referenced body of DevOps research available. The 2018 State of DevOps Report breaks new ground in our understanding of the DevOps evolutionary journey. We have identified the five distinct stages of DevOps evolution, and the critical practices at each stage that help you achieve success and progress to the next phase of your journey.
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Ahead
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