Share us:
> Research Library > Technology > Enterprise Applications > Call Center Software
 

Call Center Software

Call Centres use a wide variety of different technologies to allow them to manage the large volumes of work that need to be managed by the call centre. These technologies ensure that agents are kept as productive as possible, and that calls are queued and processed as quickly as possible, resulting in good levels of service.
Results 1 - 25 of 115Sort Results By: Published Date | Title | Company Name
White Paper Published By: Adobe     Published Date: May 22, 2014
An Adobe report into building sustainable, one-to-one customer dialogues across any channel.
Tags : 
adobe, single marketing view, one-to-one customer dialogues, cross-channel conversations, adobe campaign
    
Adobe
White Paper Published By: Adobe     Published Date: Nov 25, 2013
Without document classification in play, it's impossible to know what to protect. The mobile ecosystem makes workers infinitely more productive, which is one reason that it won’t go away. This white paper explores the question: How can IT govern and protect content in such ad hoc and semi-structured environments? Please download whitepaper to learn more.
Tags : 
document, document classification, document security, mobile, mobile workforce
    
Adobe
White Paper Published By: APC     Published Date: Feb 07, 2008
Voice Over IP (VoIP) deployments can cause unexpected or unplanned power and cooling requirements in wiring closets and wiring rooms. Most wiring closets do not have uninterruptible power available, and they do not provide the ventilation or cooling required to prevent equipment overheating. Understanding the unique cooling and powering needs of VoIP equipment allows planning for a successful and cost effective VoIP deployment. This paper explains how to plan for VoIP power and cooling needs, and describes simple, fast, reliable, and cost effective strategies for upgrading old facilities and building new facilities.
Tags : 
apc, voip, power, cooling, pbx
    
APC
White Paper Published By: ATG     Published Date: Feb 04, 2010
Written by: Forrester Research and Sponsored by: Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
Tags : 
atg, live help, click to call, smartphone, click to chat
    
ATG
White Paper Published By: ATG, Inc.     Published Date: Oct 07, 2010
This 24-page study, aggregates the results of six large online companies (three retailers and three leading airlines), to measure the cost and ROI of these contact methods.
Tags : 
atg, roi, customer retention, contact management, online chat
    
ATG, Inc.
White Paper Published By: ATG, Inc.     Published Date: Oct 07, 2010
As the online channel becomes core and growth in traditional channels slows, businesses can use optimization services to gain competitive advantage and propel online revenues. Learn from these industry leaders.
Tags : 
atg, e-commerce optimization, online business channel, b2b, web analytics
    
ATG, Inc.
White Paper Published By: ATG, Inc.     Published Date: Oct 07, 2010
Read the complimentary analyst report to gain valuable insight and actionable strategies for extending your customer service to the online channel.
Tags : 
atg, online customer service, mobile channel, mobile commerce, ebusiness
    
ATG, Inc.
White Paper Published By: ATG, Inc.     Published Date: Oct 07, 2010
Why business must offer live voice and text chat assistance to drive online sales.
Tags : 
atg, voice chat, roi, online channel investment, voice-based sales assistance
    
ATG, Inc.
Webinar Published By: Avaya     Published Date: Feb 03, 2011
Every small business strives for it: the ability to make their people more productive and responsive - to customers, vendors and each other - while keeping costs in check. To do more, with less. Maximizing productivity is critical to operating efficiently and profitably in today's challenging business climate. And small and medium size businesses often overlook one innovative technology that is proven to deliver results: IP Telephony.
Tags : 
avaya, gps, wireless communications, wireless phones, call center management
    
Avaya
White Paper Published By: B Labs     Published Date: Sep 19, 2010
This white paper briefly overviews a functionality of enterprise-level IM systems and describes new features and tasks that can be important to corporate and business users.
Tags : 
chat, instant messaging, communication, server, messenger
    
B Labs
White Paper Published By: BMC Software     Published Date: Dec 21, 2011
This Executive Brief discusses IDC's perspective on how enterprise workload management requirements are changing and highlights the ways that workload automation solutions can address these emerging requirements
Tags : 
consolidate, schedulers, infrastructure, enterprise, workloads
    
BMC Software
White Paper Published By: BMC Software     Published Date: Jul 01, 2011
All SaaS help-desks are not created equally. From basic ticket logging to full-featured, enterprise-grade service management solutions, there truly is something for everyone. Learn more about the key factors in deciding between a comprehensive or a slimmer selection for your organization.
Tags : 
saas, help desk software, bmc, it helpdesk, helpdesk system
    
BMC Software
White Paper Published By: BMC Software     Published Date: Jul 01, 2011
You can implement help desk processes based on ITIL easily with reduced up-front costs and automatic upgrades.  Used by more than 72,500 companies worldwide, the Force.com platform is the most widely used Cloud platform in the world.  Gain insights into the benefits of running your help desk in the cloud. Download this BMC Software white paper from Web Buyer's Guide to learn about a faster, more cost-effective, ITIL-based help desk solution than ever before possible
Tags : 
itil, help desk software, bmc, cloud based help desk, simple
    
BMC Software
White Paper Published By: Castelle     Published Date: Nov 01, 2006
Investing in a fax server is like providing everyone in the office with a virtual fax machine, at a fraction of the cost. Read all about the benefits in this informative paper.
Tags : 
fax, network faxing, faxing, ip telephony, voip
    
Castelle
White Paper Published By: CDW Vmware     Published Date: Aug 02, 2012
Your business counts on you for reliable, secure, responsive IT services. It's a nonstop job, with no time off to figure out complex new technologies or wrestle with software solutions designed for larger firms. Virtualization is the way to simplify your IT without unnecessary complexity or cost.
Tags : 
ebook, reliable, secure, simplify, infrastructure
    
CDW Vmware
White Paper Published By: Cisco     Published Date: Aug 27, 2015
Read this Ovum white paper to learn the benefits of cloud contact centers, how to choose the best solution, and how to select the right partners.
Tags : 
cloud contact center, customer experience, cloud contact center solution, cloud solutions, cloud technology
    
Cisco
White Paper Published By: Cisco     Published Date: Mar 10, 2011
Read this white paper to recognize the most vital features of any business phone system.
Tags : 
cisco, business phone system, voice over internet protocol, voip, ip networks
    
Cisco
White Paper Published By: Cisco     Published Date: Mar 10, 2011
Find out how deploying a company-wide voice over Internet protocol (VoIP) solution is one of the best ways to realize cost reduction across the organization.
Tags : 
cisco, business phone system, voip, voice over internet protocol, voice communication
    
Cisco
White Paper Published By: Cisco     Published Date: Mar 10, 2011
Read here to know the five ways businesses are taking advantage of new VoIP technology to save money.
Tags : 
cisco, business phone system, voip, voice over internet protocol, voice communication
    
Cisco
White Paper Published By: Citrix Online     Published Date: Aug 09, 2010
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
Tags : 
citrix, business operations, workforce management, recovery, it operations
    
Citrix Online
White Paper Published By: Citrix Online     Published Date: Jul 01, 2010
This new smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.
Tags : 
citrix online tech, support center, customer experience management, contact center, crm
    
Citrix Online
White Paper Published By: Citrix Online     Published Date: Jul 01, 2010
This new white paper explores the strategic role first-contact resolution plays in support environments, provides best practices for optimising performance and outlines steps for achieving consistent FCR.
Tags : 
citrix online tech, best practices, first-contact resolution, performance driver, fcr
    
Citrix Online
White Paper Published By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. has collaborated with IQ Services to deliver technology independent testing solutions that enhance end-to-end voice process lifecycle management within the contact center. The goal is to ensure a positive customer experience by incorporating voice testing and monitoring into every step of your contact center's life cycle - resulting in confidence that your solution works as designed.
Tags : 
itil, clarus systems, ipt, ip telephony, unified communications
    
Clarus Systems
White Paper Published By: ClearSlide     Published Date: Oct 24, 2013
To explore how effectively sales organizations are dealing with change, CSO Insights conducted a Sales Engagement Optimization (SEO) study, gathering input from 354 firms. Download now to see the results.
Tags : 
sales engagement platform, customer engagement, shorten sales cycles, sales enablement software, sales analytics
    
ClearSlide
White Paper Published By: Corvisa LLC     Published Date: Feb 13, 2015
This whitepaper presents new study findings on current consumer hot buttons, identifies what’s still broken when it comes to customer service, and highlights the industries and businesses that know how to get it right.
Tags : 
customer interaction, contact center, customer service, customer satisfaction, call center management
    
Corvisa LLC
Start   Previous   1 2 3 4 5    Next    End
Search Research Library      

Add Research

Get your company's research in the hands of targeted business professionals.

© 2018  Created by Boris Agranovich.

Badges  |  Report an Issue  |  Terms of Service