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Best Practices

Best Practice is a management idea which asserts that there is a technique, method, process, activity, incentive or reward that is more effective at delivering a particular outcome than any other technique, method, process, etc. The idea is that with proper processes, checks, and testing, a project can be rolled out and completed with fewer problems and unforeseen complications.
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White Paper Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement
    
Pega
White Paper Published By: Pega     Published Date: May 25, 2016
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack. Download this Forrester Wave report to see the full 21-criteria evaluation of the dynamic case management (DCM) market and gain insight into the 14 most significant software vendors in order to help enterprise architecture (EA) professi
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case management, forrester, dynamics, enterprise, best practices
    
Pega
White Paper Published By: Pega     Published Date: May 25, 2016
Customer insights professionals face the challenging task of delivering contextually relevant experiences across the customer life cycle. They need to work with their business technology counterparts to integrate enterprise marketing technologies that manage customer data, provide real-time analytics and insights, and automate cross-channel interactions. Here is where Real-Time Interaction Management (RTIM) is critical, according to The Forrester Wave™: Real-Time Interaction Management, Q3 2015 report, which identified the 11 most significant technology providers in this space across 35 criteria. Forrester defines RTIM as “Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints,” and identifies Pegasystems as one a leader in this very diversified pack. Download this Forrester Wave report to
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interaction management, business technology, enterprise, forrester, best practices
    
Pega
White Paper Published By: Pega     Published Date: May 25, 2016
Case management frameworks built on business process management platforms help IT solutions architects deploy case-handling applications and offer an alternative to specialized case management applications and custom coding. According to Gartner, the complex architecture required to support case management has relegated it to the status of a niche application, typically addressed by specialist, commercial off-the-shelf application providers and system integrators. Case management as a process style is being applied in many sectors beyond government, legal and insurance, including healthcare, banking, higher education and retail. Industry and cross-industry case management frameworks are now available. "Adaptive case management" hype exceeds the reality of what buyers need. Gartner evaluated 12 vendors including Pegasystems against nine critical capabilities in four use cases. Download this Gartner analysis and gain a better understanding of the case management frameworks solutions offe
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business optimization, business strategy, network management, business applications, best practices
    
Pega
White Paper Published By: Pega     Published Date: May 25, 2016
CRM Provides The Cornerstone Of A Great Customer Experience
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best practices, competitive advantage, pegasystems, business practices, business analytics
    
Pega
White Paper Published By: VMware AirWatch     Published Date: May 25, 2016
DES UTILISATEURS MOBILES PLUS PRODUCTIFS. UN DÉPARTEMENT INFORMATIQUE MIEUX ARMÉ.
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best practices, competitive advantage, mobile device, mobile computing, wireless application software
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 25, 2016
L’une des questions que de nombreux clients se posent récemment est « Comment Office 365 est-il pris en charge par VMware AirWatch® ? » Beaucoup se demandent si AirWatch peut contrôler l’accčs ŕ Office 365 (O365) non seulement sur leurs systčmes de Bureau d’entreprise mais surtout sur leurs terminaux mobiles. VMware AirWatch apporte un soutien complet aux organisations qui souhaitent utiliser O365 sur leurs terminaux mobiles. Notre récente intégration ŕ VMware Identity Manager fournit un cadre de contrôle d’accčs adaptatif pour s’assurer que toutes les applications professionnelles, dont O365, sont uniquement consultées depuis des terminaux gérés et conformes.
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airwatch, best practices, competitive advantage, productivity, business analytics
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 25, 2016
Il y a moins d’un an, les prévisions des analystes avaient laissé croire aux fervents défenseurs de la mobilité qu’une catastrophe allait toucher de plein fouet le secteur de la gestion des terminaux mobiles. Lors d’un événement réservé aux analystes qui s’est tenu en 2013, un panel de spécialistes indiquait que l’utilisation des terminaux personnels allait aboutir ŕ une réduction des prix et faire chuter les ventes. Ils annonçaient la mort de cette industrie. La gestion des terminaux mobiles est actuellement totalement chaotique et je pense que ce marché est en train de mourir. déclarait l’analyste Gartner John Girard (CRN.com). John Girard avait prévu une nouvelle orientation dans la gestion de niveau application qui était liée ŕ l’utilisation de terminaux personnels et ŕ la résistance que montraient les employés devant la gestion par l’entreprise de leurs terminaux personnels.
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best practices, business optimization, business management, application management, enterprise application
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 24, 2016
Recentemente, una delle domande piů comuni dei clienti č: “In che modo AirWatch supporta Office 365?” Molti chiedono se AirWatch possa controllare l’accesso ad Office 365 (O365) non solo sul loro sistema del desktop aziendale, ma soprattutto dai dispositivi mobili.
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best practices, business optimization, business management, mobile, support
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 24, 2016
Negli ultimi anni, con il diffondersi dei dispositivi mobili nelle imprese il termine “BYOD” č diventato di uso comune negli ambienti di lavoro. Tuttavia, oltre a rappresentare un trend, il suo significato va ben oltre quello letterale dell’acronimo. Il BYOD costituisce un aspetto di un trend molto piů ampio e radicato: la consumerizzazione dell’IT, le cui origini risalgono ai primi anni 2000. In quel periodo, la maggior parte delle persone disponeva di un PC con cui lavorare da casa oltre l’orario di ufficio, sfruttando tutti i vantaggi derivanti dall’uso di dispositivi di propria scelta, piů agevoli da impiegare rispetto a quelli aziendali forniti dai reparti IT. I fenomeni del BYOD e della consumerizzazione dell’IT hanno continuato a crescere parallelamente alla riduzione dei prezzi dei dispositivi e al miglioramento delle caratteristiche di connettivitŕ.
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best practices, business optimization, business management, program management, network management
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 24, 2016
La mobilitŕ resta un'opportunitŕ strategica di primo piano per tutti i tipi di in quanto puň rendere di rendere le imprese piů competitive migliorando la produttivitŕ dei dipendenti oppure creando modalitŕ innovative di coinvolgimento dei clienti. Per realizzare questa opportunitŕ, la Enterprise Mobility deve fornire agli utenti un'esperienza di utilizzo fluida su piů dispositivi e offrire un'area di lavoro sicura per le applicazioni di importanza critica. Per sostenere gli utenti di dispositivi mobili e la base clienti, le aziende devono attivare in modo sicuro le capacitŕ BYOD (Bring Your Own Device, ovvero "Porta il tuo dispositivo") e self-service tramite una piattaforma solida, in grado di adattarsi adattarsi a nuovi processi.
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best practices, business optimization, business management, application management, enterprise application
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 24, 2016
Nemmeno un anno fa, le previsioni degli analisti inducevano gli entusiasti della mobility a ritenere che il destino del settore del Mobile Device Management (MDM) fosse ormai segnato. In occasione di una convention di analisti svoltasi nel 2013, un gruppo di esperti aveva espresso la convinzione che il fenomeno del BYOD (Bring Your Own Device) avrebbe portato a una forte riduzione dei prezzi, a un crollo delle vendite e alla fine di un intero settore. Cosě si rivolgeva l'analista di Gartner John Girard alla platea dei partecipanti (fonte: CRN.com): "Il mercato del Mobile Device Management č in pieno marasma e a mio parere ha i giorni contati". Girard prevedeva che il trend del BYOD e la refrattarietŕ dei dipendenti alla gestione dei dispositivi personali avrebbero reso necessaria la transizione verso un modello di gestione a livello di applicazione.
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best practices, business optimization, business management, application management, enterprise application
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 24, 2016
AIRWATCH MIGLIORA LA PRODUTTIVITŔ Dotare gli utenti finali di uno SPAZIO DI LAVORO DIGITALE
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best practices, business optimization, business management, application management, enterprise application
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 24, 2016
In letzter Zeit stellen Kunden immer häufiger die Frage, wie AirWatch Office 365 unterstützt. Viele fragen, ob AirWatch den Zugang zu Office 365 (O365) nicht nur auf ihren geschäftlichen Desktop-Systemen, sondern auch auf ihren Mobilgeräten steuern kann.
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best practices, business optimization, business management, application management, enterprise application
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 24, 2016
AIRWATCH FÜR MEHR PRODUKTIVITÄT Unterstützung von Anwendern mit einer DIGITALEN ARBEITSUMGEBUNG
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wireless, best practices, business integration, business intelligence, business management
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 24, 2016
Mobilität bietet das Potenzial größerer Wettbewerbsvorteile und damit erstklassige strategische Chancen für Unternehmen jeder Art, sei es durch Möglichkeiten für produktiveres Arbeiten für die Mitarbeiter oder durch innovative Methoden der Kommunikation mit den Kunden. Um dieses Potenzial auszuschöpfen, werden mobile Systeme im Unternehmen benötigt, die von den Benutzern nahtlos auf mehreren Geräten genutzt werden können und einen sicheren Arbeitsbereich für geschäftskritische Anwendungen bieten. Um den Anforderungen des mobilen Personals und Kundenstamms zu genügen, müssen Unternehmen BYOD- und Selbstbedienungsfunktionen sicher auf einer etablierten Plattform bereitstellen, die zudem skalierbar ist, um neue Prozesse zu unterstützen.
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productivity, best practices, business intelligence, business management, information technology
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 24, 2016
IT-Abteilungen müssen ihre BYOD-Anwender dazu anhalten, durch die Einbindung in enterprise mobility management (EMM) den unbefugten Zugriff auf Unternehmensnetzwerke zu minimieren und Sicherheitsverletzungen zu vermeiden. Um die Mitarbeiter von der Lösung zu überzeugen, müssen die Unternehmensleitung und das IT-Personal ihnen die Vorteile des Programms erläutern. Positionieren Sie BYOD als echten Vorteil. Mit BYOD können die Mitarbeiter selbst entscheiden, wie und mit welchem Gerät (etwa ihrem eigenen) sie arbeiten möchten. Auf den Geräten der Mitarbeiter sind in der Regel bereits Apps und Tools installiert, die die Benutzer als hilfreich betrachten. Dies erweist sich für Mitarbeiter wie Arbeitgeber als Vorteil. Die Betonung der Flexibilität und der Wahlmöglichkeiten von BYOD trägt dazu bei, dass das Programm als eine Lösung angenommen wird, die den Mitarbeitern eine höhere Produktivität und Effizienz ermöglicht.
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productivity, best practices, business intelligence, business management, information technology
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 24, 2016
Hace menos de un ańo, las predicciones de los analistas inducían a los entusiastas de la movilidad a creer que se acercaba el día del juicio final para el sector de la gestión de dispositivos móviles (MDM). En un acto con analistas celebrado en 2013, un comité de analistas dijo a los asistentes que el fenómeno de uso de dispositivos personales (BYOD) desembocaría en una reducción de los precios, una caída en picado de las ventas y la desaparición de un sector. «En estos momentos, la gestión de dispositivos móviles es un caos y creo que ese mercado va a desaparecer», declaró John Girard ante los asistentes (según CRN.com). Girard predijo una transición hacia la gestión a nivel de aplicación forzada por la tendencia BYOD y la reticencia de los empleados a la gestión de dispositivos personales.
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best practices, business optimization, enterprise management, business intelligence, application integration
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 24, 2016
Una de las preguntas más frecuentes de los clientes es żcuánto soporte le provee AirWatch a Office 365? Muchos preguntan si AirWatch controla el acceso a Office 365 (O365) en los dispositivos móviles de la misma forma que lo controla en los sistemas de escritorio corporativos.
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application management, best practices, mobile support, mobile, systems management
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 24, 2016
La movilidad sigue siendo una de las principales oportunidades estratégicas para cualquier tipo de empresa gracias al potencial para que sea más competitiva, ya sea incrementando la productividad de los empleados o captando clientes con métodos innovadores. Para aprovechar dicho potencial, la movilidad empresarial debe brindar a los usuarios una experiencia fluida entre dispositivos de distinto tipo y habilitar un área de trabajo segura para las aplicaciones empresariales clave. Para satisfacer las necesidades móviles de los empleados y la cartera de clientes, las empresas deben disponer de soluciones de autogestión y BYOD (Bring Your Own Device) fiables con una plataforma establecida cuya capacidad de ampliación permita la incorporación de nuevos procesos.
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data management, business practices, data center. data application, enterprise applications, security
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 24, 2016
UTENTI MOBILI PIŮ PRODUTTIVI. IT PIŮ POTENTE.
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best practices, competitive advantage, business management, enterprise, mobile management
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 24, 2016
USUARIOS MÓVILES MÁS PRODUCTIVOS. DEPARTAMENTO DE TI CON MÁS CAPACIDADES
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best practices, productivity, business management, mobile computing, mobile data systems
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 23, 2016
Enterprise Mobility Management Infographic (This article is in Japanese)
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mobile management, mobile devices, enterprise management, mobile device management, best practices
    
VMware AirWatch
White Paper Published By: VMware AirWatch     Published Date: May 23, 2016
This article is in Japanese.
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application management, best practices, mobile support, mobile, systems management
    
VMware AirWatch
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