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Enhance Service Quality and Increase Customer Loyalty Through Proactive Management

White Paper Published By: IBM
IBM
Published:  Nov 13, 2008
Type:  White Paper
Length:  6 pages

This white paper discusses how The IBM Tivoli® Netcool® customer experience management solution offers the ability to monitor all aspects of the customer experience, to help increase satisfaction, reduce service calls, monitor the performance of new and existing services and device types — and help operations identify which issues have the greatest impact on valuable enterprise customers. It delivers the visibility you need to improve the customer experience as they interact with different aspects of your business — to help increase loyalty and drive new revenue opportunities.



Tags : 
ibm, tivoli, service quality management, service level agreement, knowledge management, enterprise applications, sla

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